1. Browse the website and add products to your cart.
2. Proceed to checkout and enter your phone number and delivery address.
3. Choose a payment method (UPI / card / COD / Swiss Cash).
4. Confirm your order — you'll get a WhatsApp + SMS confirmation instantly.
Note: For any issues, Initiate a chat on 8826904888 or call us at 8044318965 (Mon–Fri, 10 AM–6 PM), or visit our Contact Us page → select Website → How to Place Order.

We regret to inform you that once you have placed an order, we are unable to make any changes to it.
Alternatively, you can cancel and place a new order with the updated correct details.
Note: If your order has already been packed, you won't be able to cancel your order but you can refuse it at the time of delivery and you will get your refund within 2-7 working days in the source account if the order is already paid for.

1. Log in to your account and go to Order History.
2. Click the Cancel button next to your order.
3. Confirm the cancellation to complete the process.
Note: If the Cancel button isn't visible, the order has already been packed/shipped and can no longer be cancelled online — you may refuse it at delivery. For prepaid orders, the refund is processed within 2–7 working days after the order is returned.

Orders are cancelable only before they get packed. Once packed, you can't cancel online, but you can refuse delivery and the refund will be processed once the order is marked Return to Origin (RTO) by the courier partner.

Yes, you can change your payment method from Cash on Delivery (COD) to Prepaid after placing your order. Once your order is confirmed, you'll see a 10-minute payment timer on the Thank You page. Simply complete your payment within this 10-minute window to convert your order to Prepaid and enjoy the applicable benefits.
Note: Only COD to Prepaid payment conversion is supported. Changing from Prepaid to COD is not allowed.

1. Cancel the duplicate order immediately via swissbeauty.in/account → Order History, or chat with us on 8826904888 for cancellation assistance.
2. If the order has already been packed or shipped, simply refuse the delivery.
3. The refund for the returned order will be processed within 2–7 working days.

UPI (PhonePe, GPay, Paytm, etc.), Credit card, Debit card, Net banking, Cash on delivery (COD) and Swiss Cash wallet (up to 50% of order value). International cards are not accepted.

If your order was successfully placed, you would have received confirmation via email, SMS, and WhatsApp.
If your order is not placed but your amount is deducted, no worries-any deducted amount will be automatically refunded to your original payment method within 2–7 working days. We sincerely apologize for the inconvenience caused.

We apologize for the inconvience caused. Kindly try below to help you proceed with the order placement -
1. Please try again after clearing your browser's cache and cookies, or
2. Try with a different payment method
Note: If the issue persists, contact support — we'll help you place the order.

Cash on Delivery (COD) is chargeable. The applicable COD fee will be displayed on the checkout page before you place your order. However, switching to prepaid saves you an additional 5% (up to ₹50) per order.

Yes. All prices on swissbeauty.in are MRP-inclusive of GST. No hidden charges.

We regret to inform you that we do not accept international credit cards.

1. Double-check that the card number, expiry date and CVV are entered correctly.
2. Make sure your card is enabled for online/e-commerce transactions.
3. Check that you have sufficient balance or credit limit available.
4. Confirm the card hasn't expired.
Note: If the issue continues, try a different card or payment method, or reach out to your bank.

Your payments on swissbeauty.in are processed securely through trusted payment gateways. We do not store your card information.

Visit swissbeauty.in/pages/track-order and enter your Order ID. Or log in → My Orders. Real-time updates are also sent via WhatsApp and email.

Yes, we deliver to all serviceable pin codes across India. You can enter your pin code at checkout to check if delivery is available in your area before placing your order.

Orders below ₹399: ₹50 shipping fee. Orders ₹399 and above: FREE shipping. Prepaid orders get an extra 5% off (up to ₹50) on every order.

Orders are dispatched within 24–48 hours. Post dispatch, delivery takes 2–5 business days. Check your tracking link for real-time ETA.

We offer next-day delivery for certain pincodes only. You can check availability for your pincode at checkout. For most orders, delivery takes 2–5 business days.

Currently we ship within India only. Delivery addresses outside India are not supported.

1. Order confirmed — you receive a WhatsApp/SMS/email confirmation instantly.
2. Order processed and packed within 24–48 hours.
3. Order handed over to our courier partner and dispatched.
4. You receive a tracking link via WhatsApp/email to follow your shipment.
5. Order delivered within 2–5 business days of dispatch.

No. Each order can only be shipped to one address. If you'd like products delivered to different addresses, please place separate orders for each.

1. Check with neighbours or building reception — parcels are sometimes left there.
2. Contact the courier using the AWB from your tracking link.
3. Report to Swiss Beauty support within 48 hours of delivery notification via chat/email.

Delays may happen due to bad weather, courier delays or public holidays. You can track your order at swissbeauty.in/pages/track-order. If there is no tracking update for more than 5 days after dispatch, please contact our support team at 8826904888 with your Order ID.

We are sorry to hear this, ideally our Courier Partner attempts delivery 3 times before marking it for return.
- Kindly check your whatsapp/Email for communications regarding delivery. You can also check detailed status for your order by clicking on https://swissbeauty.in/pages/track-order
Refund: In case your order has been marked 'Returned' by courier and is prepaid, the refund will be initiated to your original mode of payment once we receive products. Refund is credited in 5-7 working days from the date of processing, except for Saturday, Sunday and national holidays.

We regret your experience. Please connect with our Support team via chat/WhatsApp at 8826904888 or raise your concern at swissbeauty.in/pages/contact.

Returns are accepted only in the following cases:
-Wrong product delivered
-Damaged or defective product
-Expired product
Please raise a return request within 48 hours of delivery. Returns are not accepted for any other reason. For complete details, please refer to our Refund Policy at swissbeauty.in/pages/refund-policy.

1. Contact support via chat or the contact form within 48 hours of delivery.
2. Share your Order ID, reason and clear photos/360° unboxing video of the product and box.
3. Our team will review and schedule pickup within 2–3 working days if eligible.
Note: Unboxing video is mandatory for damage or wrong-item claims.

Contact support within 48 hours via chat at swissbeauty.in/pages/contact. Share clear photos or unboxing video. Our team will resolve with a replacement or refund as applicable.

A return can only be created in case of a wrong, expired, or damaged product received. A 360-degree unboxing video capturing the complete process of opening the box and inspecting the parcel/products from all angles is mandatory.

-Cancelled before dispatch: Refund is initiated immediately after the cancellation is confirmed and is credited within 2–7 working days.
-Returned / RTO orders: Once the order is returned to our warehouse and successfully passes the quality check, the refund is initiated. The amount is then credited within 2–7 working days.
Note: Refund timelines are in working days only and exclude weekends and public holidays.

Refund is credited to the original payment source — UPI, credit/debit card or bank account. Swiss Cash used at checkout is refunded back to your Swiss Cash wallet.

Yes, items bought during a sale or discount event follow the same return policy as regular orders — returns are accepted only for wrong, damaged, defective or expired products, within 48 hours of delivery. Change-of-mind returns are not accepted, and select clearance items may be marked non-returnable on the product page — please check before ordering.

Yes. If your order included a free gift, it must be returned along with the product for the return to be processed. If the free gift isn't returned, its value will be deducted from your refund amount.

Swiss Cash is Swiss Beauty's cashback wallet. You earn cashback on eligible orders — it gets stored in your Swiss Cash wallet and can be used for future purchases on swissbeauty.in.

You earn 30% of your total order value as Swiss Cash on eligible orders.

Swiss Cash is credited to your wallet within 24 hours of successful delivery of your order.

1. Create/login to your Swiss Beauty account on swissbeauty.in using your registered mobile number.
2. Add products to cart and proceed to checkout.
3. At checkout, select the 'redeem' option to use Swiss Cash.
4. Eligible cashback is added to your Swiss Cash Wallet within 24 hours of successful delivery.

You can use Swiss Cash to pay up to 50% of your order value in a single transaction.

Swiss Cash is valid for 30 days from the date it is credited to your wallet.

Swiss Cash deducted in a failed transaction is automatically re-credited to your wallet within 24 hours. No action is needed.

No. Swiss Cash cannot be withdrawn to a bank account or transferred to any pre-paid instrument. It can only be used as a discount on future Swiss Beauty purchases on swissbeauty.in.

Swiss Cash is earned on eligible orders only. Certain promotional or heavily discounted orders may not qualify. Check the offer banner or cart page for eligibility details.

1. Add products to your cart.
2. Proceed to checkout.
3. Enter the coupon code manually or select from available offers.
4. Click Apply — the discount reflects instantly.
Note: If a code shows as 'not applicable', the cart may not meet its minimum order value — check the View Coupons section for eligibility.

The code may have been deactivated or may not meet the required terms and conditions. Visit the checkout page and click 'View Coupons' to review the applicable terms and conditions of each offer.

Yes. Swiss Beauty is PETA certified and does not test on animals.

All Swiss Beauty products are dermatologically tested and formulated without parabens, phthalates and alcohol. Individual sensitivities vary — we recommend a patch test before full application, especially for face products.

Each product displays the PAO (Period After Opening) symbol on its packaging — e.g., '12M' means 12 months after first opening. The manufacturing and best-before date are printed on the bottom of the pack.

We sincerely apologise. Contact support within 48 hours of delivery with photos of the packaging showing the expiry date. We'll arrange a replacement or refund promptly.

Yes. Find us at leading beauty stores. Use the store locator at swissbeauty.in/pages/stores-locator to find the nearest outlet.

1. Click 'Notify me' on the product page.
2. Enter your phone number.
3. You'll receive an alert as soon as the product is available again.

1. Add a product to the cart and checkout using your registered phone number.
2. On the payment page, your account is auto-created with the phone number and email provided (payment need not be completed).
3. Login using your phone number via OTP.
Note: Alternatively, click the 'profile' icon on the top right, enter your phone number, then OTP, to register.

1. Click the profile icon (top-right).
2. Enter your registered phone number and select Login with OTP.
3. Enter the OTP received.
Note: If the OTP doesn't arrive, click Resend OTP after a few seconds.

We usually dispatch orders within 24-48 hours and it takes 3-5 business days to get it delivered at your doorstep post delivery.

Each Swiss Beauty account is uniquely linked to one phone number and one email ID. If you sign up with a phone number that's already registered — even with a new email — the system recognises it as your existing account and logs you in instead of creating a new one; the same applies if you reuse an email with a new phone number. If you'd like to update the phone number or email on your existing account, please contact support.

You can update your contact details easily by following these steps:
1. Go to My Account → View Addresses.
2. Edit an existing address or add a new one with the correct name and phone number.
Alternatively:
1. While placing an order, go to Checkout → Click on Edit Address.
2. Add or update the address with the correct details before completing your purchase.
Note: Once you save these details and place an order, your order will be created with the updated details.

Contact our support team via chat or email with your registered mobile number/email and request removal. We'll action it within 3 business days.

1. Scroll to the footer of the website.
2. Enter your email address in the newsletter sign-up box.
3. Click Subscribe.
Note: You can also opt in to marketing emails at checkout.

1. Click the search icon (magnifying glass) at the top of the website.
2. Type the product name, category or concern (e.g., 'lipstick', 'foundation').
3. Select a suggestion from the dropdown, or press enter to view all matching results.

Open the product page and scroll down to the 'Ingredients' section (usually next to 'How to Use' and 'Description'). The complete ingredient list is shown there for every product.

Fill out the Influencer Collab form in the website footer. If you're a good fit, we'll get in touch. You can also DM us on Instagram @officialswissbeauty.

1. Go to the Contact Us page.
2. Select Marketing/Sales Distribution Related as the category.
3. Choose Distributor in the query section and submit your details, or email us.
Note: Our business team will respond within 5 working days.